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Total Quality Management

Wyatt Group Australia was the first Loss Adjusting firm in Australia to achieve third party certification to AS/NZS ISO 9002:1994. Subsequent to the formation of Wyatt Gallagher Bassett in May 1997, a review and comparison between the standards systems was conducted.

The decision to move to the Gallagher Bassett TQM model has allowed Nationwide Loss Adjuster & Marine Surveyors (PNG) to maintain the high level of quality control and achieve our objective of establishing uniformity throughout the operations.

Every employee participates in the elimination of defects in our work processes.